Process · 01 · WhatsApp
Every message answered. Every lead followed up.
We connect WhatsApp to your operation so no inquiry goes unanswered and every prospect reaches the right salesperson, with the full history attached.
45 min · no commitment · written diagnosis
The problem
Sound familiar?
Messages answered late
Inquiries arrive at night, on weekends or while the team is busy with something else. By the time someone replies, the customer has already written to a competitor.
Leads handed out by hand
Someone forwards each contact to a salesperson over WhatsApp. With several channels running, prospects get duplicated or lost.
Conversations with no record
What was said lives on each rep's phone. If that person leaves, the history leaves with them.
No numbers
You don't know how many inquiries you get, how many convert, or which channel brings your best customers.
What we do
The flow, end to end
- 1
Capture
Messages from WhatsApp, your web form and listing portals land in one place.
- 2
Instant reply
The customer gets an answer in seconds, at any hour, with useful information — not a “we'll be with you shortly”.
- 3
Routing
The lead reaches the right salesperson or team based on area, product or availability, with the whole prior conversation.
- 4
Follow-up and records
Automatic reminders when nobody replies, everything stored in your database, and a report on what happened during the week.
What you need
Before we start
- A dedicated number for WhatsApp Business. We don't recommend migrating your personal number: you'd lose your chats and groups.
- Access to your Meta Business account — or we help you create and verify it.
- Clarity on who handles what: we define it together in the diagnosis.
How it's delivered
Depending on your company
With an IT team
We build the flow on the official WhatsApp API and integrate it with your CRM or ERP. We hand over code, documentation and a walkthrough to your team.
See how we work →Without an IT team
We leave it running with a simple database and dashboard. Includes training and one month of support.
See how we work →In production
We run it in our own operation
Velanto's WhatsApp number runs on Meta's official API with this same kind of flow: every contact is recorded, classified and alerts us within minutes.
Illustrative example · Real estate agency
Leads from listing portals and the website reach the agent covering that area, and the prospect gets a WhatsApp message in under a minute.
Illustrative scenario, not a specific client.
Investment
What it costs
Implementations from US$600 + tax (IGV), depending on channels and integrations. Optional monthly maintenance.
Timeline · A base flow takes 2 to 3 weeks; one with several integrations, 4 to 6.
Note · Meta charges for every message your business sends and, since October 1, 2026, also for replies within the conversation once you pass 1,000 free messages a month. That cost is separate, passed through at cost, and we estimate it in the diagnosis based on your volume.
FAQ
What people usually ask us
Do you use the official WhatsApp API?
Yes. We work with Meta's official API, connected directly or through an official provider (BSP) if your operation needs one. No unauthorized apps that put your number at risk of being banned.
Do I need a CRM?
No. We can use a database of your own or integrate with the one you already have (HubSpot, Zoho, Pipedrive or another).
Does the bot replace my team?
No. It handles the repetitive part and hands off to a person when needed, with the full conversation.
How many inquiries slip through the cracks every week?
45 min · no commitment · written diagnosis