Flow examples · Healthcare
Clinic
Appointment confirmations over WhatsApp.
Illustrative scenario based on flows we've implemented. It doesn't correspond to a specific client.
The situation
Appointments are confirmed by phone the day before, by hand. Many calls go unanswered, and slots freed up at the last minute never get filled.
The flow
The system reads the calendar and sends a WhatsApp confirmation with buttons (“Confirm” / “Reschedule”) 48 hours ahead. If there's no reply, it sends a reminder. Two hours before, the address and the doctor's name arrive. Every reply goes back to the calendar, and the team sees confirmations without picking up the phone.
Flow diagram
What we measure
The metrics we instrument from day one.
- Confirmation rate
- Missed appointments
- Reschedules
- Team time spent on calls
Stack
Related processes
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