Flow examples · Distribution
Distributor
Structured orders over WhatsApp.
Illustrative scenario based on flows we've implemented. It doesn't correspond to a specific client.
The situation
Customers place orders and ask about their order status over WhatsApp. Every question interrupts a salesperson, and orders sit in loose conversations that someone has to enter into the system.
The flow
When a status question comes in, the flow checks the ERP and replies with the status, the estimated date and the driver. Orders are recorded in a structured way, and every morning management gets a summary of the previous day. Anything that isn't a routine question is handed to the right salesperson.
Flow diagram
What we measure
The metrics we instrument from day one.
- Questions resolved without intervention
- Response time
- Orders recorded by channel
- Conversations handed to a salesperson
Stack
Related processes
Does your operation have a similar process?
Book a free diagnosis and we'll work out together what to automate first in your case.
45 min · no commitment · written diagnosis